ITIL, with IT service management at its core, includes a series of coordinated processes and ensures service quality through Service Level Agreements (SLAs). It covers areas such as system, network, and software development management, while integrating key processes such as change, asset, and problem management.

Unlike rigid process diagrams, ITIL is a flexible framework that allows organizations to adjust and apply it according to their own needs. Both startups and industry giants can improve the benefits of IT services through ITIL.

By standardizing and optimizing IT service management processes, ITIL brings multiple values to enterprises, such as efficiency improvement, cost savings, enhanced service quality, risk control, and business alignment. It also increases customer satisfaction, promotes continuous improvement, enhances transparency, supports digital transformation, and helps cultivate professional talent, enhancing the international competitiveness and compliance of enterprises.