ISO/IEC 20000:2018 is the first internationally recognized standard for IT service management. The standard is divided into two parts: ISO/IEC 20000-1, which introduces the requirements for establishing and implementing an IT service management system, and ISO/IEC 20000-2, which introduces best practices for service management implementation. ISO/IEC 20000:2018 is specifically focused on the Information Technology Service Management System (ITSMS), aiming to provide businesses and organizations with a management framework to ensure that their IT services are effectively planned, designed, deli

ITIL, which stands for Information Technology Infrastructure Library, originated in the late 1980s and was developed by the Central Computer and Telecommunications Agency (CCTA) of the UK government. This framework compiles best practices in IT management across industries, aiming to standardize IT service management and improve the efficiency of resource utilization and service quality. Today, ITIL is widely recognized as a leading standard in IT service management.

ISO 33000 is a set of international standards that provides a maturity model (SPICE) assessment framework for the field of software engineering. The purpose is to measure and improve the quality of software engineering processes. This series of standards updates and replaces the old ISO 15504 standards, guiding organizations on how to optimize their software development processes through systematic assessment.

ISO/IEC/IEEE 12207 is an international standard that provides a detailed framework for the entire lifecycle of software, covering all stages from design, development, to maintenance, and disposal. This standard not only defines the main software processes, such as acquisition, supply, development, operation, and maintenance, but also includes support processes and organizational processes, such as documentation management, configuration management, quality assurance, etc.